Salesforce Experience Cloud is a service by Salesforce for the customers, employees and partners to form communities where they can share images and data directly and solve their issues hence establishing a personalized virtual space and various in-built features for the business to manage those communities.
The feature of Salesforce Experience Cloud helps you build and customize communities as per your requirements
Customer Portal feature includes easy case creation feature, so that the cases can be easily created and escalated based on the keywords, along with highlighting the more active members, and purchasing opportunities too, all in one platform.
Provide your partners a platform for communicating, sharing leads, sharing information about potential clients etc.
It enables a virtual space for employees to share information and accessibility to the knowledge portal to improve personnel efficiency.
Create, customize and manage different communities to help your customers, partners and employees according to your business needs.
It enables built-in third party integrations for you to utilize in order to streamline he processes and increase efficiency.
Salesforce Experience Cloud is easy to use on mobiles and hence customers can access help anywhere and anytime and hence retention is improved.
Secure your data and transfer it safely as Salesforce Experience Cloud ensures no threat to the confidentiality of the data.