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Salesforce Consulting Services help you and your business overcome the challenges and difficulties through introduction of a CRM for interaction with customers. Salesforce Consulting Services enables streamlining the processes of workflow in different departments and automate repetitive tasks so that the service agent can focus on achieving the organizational goal. With consultation for Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Data Migration etc. we try to improve customer satisfaction in Retail, Finance, Health industries and the consultation provides you the vision of which CRM solution is best suited for you and also makes you understand the obstacles of different processes while implementing Salesforce into your business.
SALESFORCE IMPLEMENTATION
Salesforce implementation involves the process of bringing a CRM into your business through data configuration, migration, and augmentation of the staff to the platform.
SALESFORCE SUPPORT
The Salesforce professional services continue for the life cycle of the business. New updates and modifications are made as the environment of the Salesforce platform is constantly changing and evolving.
SALESFORCE MANAGED SERVICES
Salesforce managed services refer to the complete set of processes and activities from consultation, implementation, and migration to ongoing support and evolution thereafter.
SALESFORCE CUSTOMIZATION
Salesforce customization refers to customizing i.e. modifying the tools and features of the platform in order to meet your business needs. It is an essential part of the process for successful Salesforce implementation.
SALESFORCE DEVELOPMENT SERVICES
Salesforce development includes planning how the CRM will be implemented, i.e., what will be the steps taken during the process, tools to be used, support once the implementation is finished.
SALESFORCE INTEGRATION
Salesforce development includes planning how the CRM will be implemented, i.e., what will be the steps taken during the process, tools to be used, support once the implementation is finished.
SALESFORCE STAFF AUGMENTATION
It is crucial that as an organization, you make sure that your staff is well informed and familiar with the new changes you are about to bring in. And this is exactly what staff augmentation to the Salesforce platform is all about.
SALESFORCE SALES CLOUD
Salesforce Sales Cloud is an all-in-one sales CRM platform for marketing, sales, and support to your customers with features like lead generation and management, performance analysis of service agents, live chat, etc.
SALESFORCE SERVICE CLOUD
Salesforce Service Cloud enables the management of data related to services provided to the customer like past interactions, case management, and knowledge portal.
SALESFORCE PARDOT
Salesforce Pardot is a marketing automation tool for businesses that offer automatic directing of relevant leads towards the business, and e-mail marketing to ensure the growth and expansion of the business.
SALESFORCE MARKETING CLOUD
Salesforce Marketing Cloud is an extension of Salesforce Pardot as it comes with more features such as social media management, insights into marketing which helps in forecasting.
SALESFORCE EXPERIENCE CLOUD
alesforce Experience Cloud formerly known as Salesforce Community Cloud is a way of improving customer experience through features like self-service portals, and groups where they can engage and solve their issues by themselves.
SALESFORCE DATA MIGRATION
Salesforce Data Migration services enable the moving of data from one platform to another. It is a process that must be executed carefully to not cause any mishandling.
SALESFORCE AUTOMATION
Salesforce Automation refers to automating repetitive tasks to divert the energy of service agents toward the achievement of targets or organizational goals as they are relieved from performing these tasks manually.
SALESFORCE DATA MANAGEMENT
Salesforce Data Management is a continuous service of managing data throughout the life-cycle of the business. It involves retaining and maintaining crucial data and discarding data that is no longer used by the organization and much more.
GOVERNOR LIMIT AUDITS AND REFACTORS
Unfortunately, we all have to live with Governor Limits and system restrictions imposed by Salesforce. Our comprehensive audit packages under Salesforce Consulting Services include options to focus on specific areas such as automation, security, best practices, license usage, and more!
6-Step Project Process
1. DISCOVERY
The most important part in the success of a project is the discovery of the right method of processing through the task and this can be done through proper research through choosing the right Salesforce consulting company, business analysis, and machine learning known as Einstein discovery embedded in Salesforce for data analysis.
2. DESIGN
Designing of the project, meaning ascertaining the feasibility and viability of the project and the most important aspect, desirability i.e. who the user is and who he cares about. Our designers always look through a business’s needs and wants so that they can deliver exactly what is asked for.
3. DEVELOPMENT
Get your Salesforce app developed exactly as you want with full functionality and user-friendly UI design. The development process has our most emphasis in the whole process so that we can deliver high-quality apps in the prescribed time-limit. It involves managing the data transfer and adding the tools as seeming relevant to the needs of the business.
4. DEPLOYMENT
Transferring the metadata from one Salesforce organization to another without any mishandling is a task that requires 100%focus in Salesforce professional services as it is necessary that the data doesn’t get lost in the transfer into the web world. It is the final process before a Salesforce project goes live.
5. POST GO-LIVE SUPPORT
Once the Salesforce project is live, our work does not stop here. We provide Salesforce consulting services for after go-live support which includes maintenance, resolution of issues 24×7 and ensuring that the project runs smoothly without any halt. It includes making sure that the custom integration, implementation and deployment does not go in vain.
6. UPDATES AND SYSTEM EVOLUTION
We provide managed service i.e. our Salesforce experts Consultants provide support to the Salesforce project throughout so that it does not face any issues. It involves providing regular updates and modifications as per the changing operational situations of the platform from time-to-time.
Why choose legendary Solutions ?
Absolute Solution to all your CRM needs
We provide a whole package of services so that you enjoy the complete solution to all the difficulties and obstacles that your business is facing while interacting with customers. With these solutions, manage your staff activity and performance and look up past history of customer purchases so as to provide the best solution to their grievances.
Elite Professional Services
With us, you just have to sit back and relax without worrying about the quality of services being offered to you and your business as our team ensures 100% focus and transparency throughout the processes and managing and taking care of your data in such a way that it isn’t compromised or lost in cyber space.
Dynamic Spectrum
Along with professional services of Salesforce, we provide you web/app development services which make us one stop shop for all your business needs. Whether it be improving customer satisfaction, data management or improving customer experience through mobile and web apps, we got you! Our expert team ensures you get exactly what you need.